Privacy Policy

Last Updated: July 15, 2026

At Elliots World LTD (referred to as “we,” “us,” or “our”), we operate both hospitality (hotel/lodging) and vehicle rental services. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book a room, rent a vehicle, use our website/app, or visit our properties.

1. Information We Collect

Because we provide two distinct services, we collect standard personal details alongside specific operational data:

A. General Information (Collected from all customers)

Identifiers: Full name, date of birth, nationality, email address, phone number, and physical address.
Payment Information: Billing address and credit/debit card details (processed securely through PCI-DSS compliant processors).
Technical Data: IP address, browser type, device information, and cookies when you use our online booking platform.

B. Hotel-Specific Information

Stay Details: Check-in/check-out dates, room preferences, and special requests (e.g., accessibility needs or dietary requirements).
Companion Data: Names and passport/ID details of joint travelers.
On-Property Security: Closed-circuit television (CCTV) footage captured on hotel premises for safety and security.

C. Car Rental-Specific Information

Driving Credentials: Driver’s license number, expiration date, and a physical copy/scan of the license.
Rental Details: Pickup/drop-off locations, dates, vehicle category, and auxiliary purchases (e.g., child seats, GPS, insurance waivers).
Telematics & GPS Data: Some rental vehicles are equipped with global positioning systems (GPS) and telematics devices. We may collect data regarding vehicle location, mileage, speed, and diagnostic status to manage our fleet, prevent theft, and verify returns.
In-Vehicle Infotainment: If you sync your mobile device to the vehicle’s infotainment system, you must delete your personal data before returning the vehicle. We are not responsible for data left in the vehicle’s onboard systems.

2. How We Use Your Information

We process your personal data under the following lawful bases:

To Perform Our Contract with You:

Processing your hotel reservations and managing your stay.
Verifying driver’s licenses and executing vehicle rental agreements.
Processing payments and issuing refunds.

For Our Legitimate Business Interests:

Preventing and detecting fraud, vehicle theft, or property damage.
Managing toll charges, traffic citations, parking fines, and resolving disputes.
Sending transactional communications (booking confirmations, pickup instructions).

Based on Your Explicit Consent:

Sending you promotional offers, newsletters, and marketing materials.
Using non-essential cookies to analyze website performance and target advertising.

3. How We Share Your Information

We do not sell your personal data. We only share your data with trusted third parties to facilitate our services:

Service Providers: Payment processors, booking engine software, IT support, and customer service tools.
Insurance Partners: In the event of a vehicle accident or property damage, we will share relevant details with insurance companies.
Law Enforcement & Local Authorities: To process traffic violations, tolls, or as required by local hotel guest registration laws.
Co-Branded Partners: If you book a “Hotel + Car Rental” bundle package, we share your data internally across departments and with affiliated partners to fulfill the package.

4. Data Security and Retention

We implement industry-standard security measures (including SSL encryption) to prevent unauthorized access, loss, or alteration of your personal data.

Financial Data: We never store raw credit card details on our local servers.
Retention Periods: We retain your information only as long as necessary to fulfill the purposes outlined (e.g., tax laws require keeping financial records for up to 7 years, while hotel guest books may have local regulatory retention periods).

5. Your Privacy Rights (GDPR & CCPA/CPRA)

Depending on your residency, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to any inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request that we delete your data, subject to certain exceptions (like active rental contracts or unpaid balances).
Right to Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link.

6. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact us at:

Entity Name: Elliots World LTD
Email: privacy@elliots.world
Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM
Phone: + (372) 59 46 3588